We Could Not Verify Your Phone. Please Try Again

There are some common two-footstep verification problems that seem to happen more often than any of united states of america would like. We've put together this commodity to depict fixes for the most common problems.

Your Azure Active Directory (Azure AD) organization can plough on two-pace verification for your account. When two-step verification is on, your business relationship sign-in requires a combination of the following data:

• Your user name

• Your password

• A mobile device or phone

Ii-pace verification is more secure than just a password, because two-pace verification requires something yous know plus something you have. No hacker has your physical phone.

Important:If you're an administrator, y'all can find more than information virtually how to set up upwards and manage your Azure AD environs in the Azure Advertizement documentation.

This content can help you with your piece of work or school account, which is the account provided to you lot by your organization (for example, dritan@contoso.com). If you're having bug with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), run across Turning two-step verification on or off for your Microsoft account.

I don't have my mobile device with me

It happens. You left your mobile device at home, and at present yous tin can't use your phone to verify who yous are. Maybe y'all previously added an alternative method to sign in to your account, such every bit through your office phone. If so, you can use this alternative method now. If you never added an alternative verification method, you tin can contact your organization'south Aid desk for assistance.

1. Sign in to your account simply select theSign in another way link on theTwo-factor verification page.

   

2. If you don't run into theSign in another way link, information technology means that you haven't prepare up whatsoever other verification methods. Y'all'll have to contact your administrator for help signing into your account.

3. Choose your culling verification method, and continue with the ii-step verification procedure.

I can't turn ii-step verification off

• If you're using 2-step verification with a personal account for a Microsoft service, like alain@outlook.com, yous can turn the characteristic on and off.

• If you're using two-step verification with your work or schoolhouse account, it most likely means that your organization has decided yous must use this added security feature. There is no way for you to individually turn it off.

• If you can't turn off two-step verification, it could also be because of the security defaults that have been applied at the organization level. For more than information about security defaults, run into What are security defaults?

My device was lost or stolen

If yous've lost or had your mobile device stolen, yous can take either of the following actions:

• Sign in using a unlike method.

• Ask your organization's Help desk to clear your settings.

We strongly recommend letting your organisation's Help desk know if your phone was lost or stolen. The Help desk tin can make the advisable updates to your business relationship. Later your settings are cleared, y'all'll be prompted to register for two-factor verification the next fourth dimension you sign in.

I'm not receiving the verification code sent to my mobile device

Not receiving your verification lawmaking is a common problem. The problem is typically related to your mobile device and its settings. Here are some suggestions that yous tin can try.

Suggestion	Guidance
Employ the Microsoft authenticator app or Verification codes	You are getting "You've hit our limit on verification calls" or "You've hitting our limit on text verification codes" error messages during sign-in. Microsoft may limit repeated authentication attempts that are perform by the same user in a brusk menstruum of fourth dimension. This limitation does non apply to the Microsoft Authenticator or verification code. If you have hit these limits, you tin can use the Authenticator App, verification lawmaking or try to sign in again in a few minutes. You lot are getting "Sorry, we're having trouble verifying your account" error bulletin during sign-in. Microsoft may limit or block voice or SMS authentication attempts that are performed past the same user, telephone number, or arrangement due to high number of failed voice or SMS authentication attempts. If you are experiencing this error, you can try another method, such as Authenticator App or verification lawmaking, or reach out to your admin for support.
Restart your mobile device	Sometimes your device only needs a refresh. When you lot restart your device, all background processes and services are ended. The restart also shuts downwardly the core components of your device. Any service or component is refreshed when you restart your device.
Verify that your security data is correct	Make sure your security verification method data is accurate, especially your telephone numbers. If yous put in the wrong phone number, all of your alerts volition go to that incorrect number. Fortunately, that user won't be able to practise anything with the alerts, only it also won't help you sign in to your account. To make sure your information is correct, see the instructions in the Manage your two-cistron verification method settings commodity.
Verify that your notifications are turned on	Make certain your mobile device has notifications turned on. Ensure the following notification modes are immune: Phone calls Your authentication app Your text messaging app Ensure these modes create an alert that is visible on your device.
Make sure yous have a device signal and Internet connection	Make sure your phone calls and text messages are getting through to your mobile device. Have a friend call yous and send you a text message to make sure you receive both. If you don't receive the call or text, offset check to make sure your mobile device is turned on. If your device is turned on, just you're all the same not receiving the phone call or text, at that place's probably a problem with your network. Yous'll need to talk to your provider. If you oftentimes have point-related issues, nosotros recommend you install and use the Microsoft Authenticator app on your mobile device. The authenticator app tin can generate random security codes for sign-in, without requiring whatsoever jail cell bespeak or Internet connection.
Turn off Do not disturb	Make certain you lot haven't turned on the Exercise non disturb feature for your mobile device. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Refer to your mobile device's manual for instructions most how to turn off this characteristic.
Unblock phone numbers	In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +one (855) 330 8653, and +i (877) 668 6536.
Check your bombardment-related settings	If you set your battery optimization to end less oft used apps from remaining active in the groundwork, your notification organization has probably been affected. Effort turning off battery optimization for both your hallmark app and your messaging app. And so attempt to sign in to your account again.
Disable third-party security apps	Some phone security apps block text messages and telephone calls from annoying unknown callers. A security app might prevent your phone from receiving the verification code. Endeavour disabling any tertiary-party security apps on your telephone, and then asking that another verification lawmaking be sent.

I'm not beingness prompted for my 2d verification information

You sign in to your piece of work or school account by using your user proper noun and password. Adjacent yous should exist prompted for your boosted security verification data. If yous are non prompted, mayhap you haven't yet fix upwards your device. Your mobile device must be set up upwardly to piece of work with your specific additional security verification method.

Maybe you oasis't set your device yet. Your mobile device has to be set upwardly to piece of work with your specific additional security verification method. For the steps to make your mobile device available to utilize with your verification method, see Manage your two-factor verification method settings. If you know that you haven't set up your device or your business relationship all the same, you can follow the steps in the Set up my account for two-step verification article.

I have a new phone number and I want to add together information technology

If you lot have a new phone number, you'll need to update your security verification method details. This enables your verification prompts to get to the right location. To update your verification method, follow the steps in theAdd or change your phone number department of the Manage your two-gene verification method settings article.

I have a new mobile device and I desire to add it

If you accept a new mobile device, you'll need to set it upward to work with two-factor verification. This is a multi-step solution:

1. Fix up your device to work with your business relationship by following the steps in the Fix my account for two-stride verification article.

2. Update your account and device information in the Boosted security verification folio. Perform the update by deleting your old device and adding your new one. For more information, see the Manage your two-factor verification method settings article.

Optional steps:

1. Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator app article.

2. Turn on ii-factor verification for your trusted devices by post-obit the steps in thePlough on two-factor verification prompts on a trusted device section of the Manage your two-factor verification method settings article.

I'yard having bug signing in on my mobile device while traveling

You might find information technology more difficult to use a mobile device-related verification method, similar a text messaging, while you lot're in an international location. It's too possible that your mobile device can crusade yous to incur roaming charges. For this state of affairs, we recommend yous use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. For more data virtually how to ready the Microsoft Authenticator app on your mobile device, encounter the Download and install the Microsoft Authenticator app commodity.

I tin't get my app passwords to work

App passwords replace your normal password for older desktop applications that don't back up ii-factor verification. Beginning, make sure you typed the password correctly. If that doesn't gear up it, try creating a new app password for the app. Practice this past creating the app passwords using the My Apps portal as described in Manage app passwords for ii-step verification.

I can't plough off two-gene verification

If you're using two-factor verification with your piece of work or school account (for example, alain@contoso.com), information technology most probable means that your organization has decided y'all must use this added security feature. Because your organization has decided y'all must use this feature, at that place is no way for yous to individually turn it off. If, yet, you're using two-factor verification with a personal business relationship, similar alain@outlook.com, y'all have the ability to turn the feature on and off. For instructions about how to control two-factor verification for your personal accounts, see Turning two-factor verification on or off for your Microsoft account.

If you tin't plow off 2-factor verification, it could likewise be because of the security defaults that take been applied at the system level. For more data about security defaults, see What are security defaults?

I didn't detect an answer to my problem

If you've tried these steps but are still running into problems, contact your organization'southward Help desk for assistance.

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Source: https://support.microsoft.com/en-gb/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

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